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Solarwinds DameWare Mini Remote Control
Remote Control Software and Remote Desktop Access for all your Customer Support and Help Desk Needs


Solarwinds DameWare Mini Remote Control

Solarwinds Products
Solarwinds DameWare Mini Remote Control
SolarWinds DameWare Mini Remote Control, Per Seat License (1 users)
License with 1st-year Maintenance
#11500
Our Price: $259.00
SolarWinds DameWare Mini Remote Control, Per Seat License (2 to 3 users)
License with 1st-year Maintenance
#11501
Our Price: $250.00
SolarWinds DameWare Mini Remote Control, Per Seat License (4 to 5 users)
License with 1st-year Maintenance
#11502
Our Price: $240.00

Click here to jump to more pricing!

Overview:

DameWare Mini Remote Control from SolarWinds is a powerful remote control software and desktop sharing tool that allows IT pros to remotely access end-users’ computers, laptops, and servers for remote administration and support. With out-of-the-box support for Windows, Linux, and Mac OS X operating systems, you can connect and provide tech support to multiple remote computers simultaneously. DameWare is a trusted, award-winning brand used by over 60,000 organizations worldwide.

DameWare Mini Remote Control at a Glance

  • Easy-to-use remote control software & desktop sharing tool for computers, laptops, & servers.
  • Remote access to Windows, Linux and Mac OS X operating systems.
  • In-session chat, remote screen capture, file transfer, and more.
  • Ability to reboot crashed computers and wake sleeping computers remotely.
  • Secure remote connectivity with Smart Card login and FIPS 140-2 validated encryption.

MULTI-PLATFORM
Multi-platform desktop sharing and remote control software

Remotely control Windows, Linux, and Mac OS X computers, laptops, and servers from a single console.

BUILT-IN-TOOLS
Built-in remote session tools for faster service delivery

Use remote session tools including chat messenger, screenshot capture, file transfer, and more.

SLEEPING POWERED-OFF
Remote access to sleeping and powered-off computers

Remotely connect to out-of-band computers with Intel vPro with AMT, Wake on LAN, and KVM support.

SECURE REMOTE
Secure remote connections using Smart Card authentication

Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.

LICENSING PRICING
Flexible licensing and affordable pricing

Licensed based only on number of technician logins. No limit to number of computers & end-users supported.

agentless
Easily deploys agents to client computers across the network

Create & bulk-deploy custom MSI packages for the installation of the client agents in remote systems.

Features:

Easy-to-use remote control for Windows, Linux and Mac OS X
DameWare Mini Remote Control lets you remotely connect to Windows, Linux, and Mac OS X computers, laptops, and servers. Use the built-in Mini Remote Control viewer, RDP, and VNC viewers to gain remote access of computers running different operating systems.

Powerful remote control and desktop sharing capabilities
Conduct simple remote IT support sessions from one centralized console. You can enhance the quality of support during remote sessions using built-in features such as chat, screenshot capture, file transfer, keyboard and mouse lock, print, etc.

Remotely connect to sleeping and powered-off systems
DameWare Mini Remote Control includes support for Intel vPro with AMT, Wake-on-LAN, and Kernel-based Virtual Machine (KVM) features. These capabilities allow you to remotely access and provide support to out-of-band computers.

Chat with end-users from DameWare console during remote sessions
Easy-to-use, in-session chat utility lets you interact with end-users during remote sessions. No need to switch screens and open 3rd-party chat messengers.

Single-click screenshot capture of remote computer during remote session
Quickly take screenshots of remote computers and save the images on your local desktop.

Perform file transfers during remote sessions
Built-in drag-and-drop file transfer functionality lets you send and receive files between your local desktop and end-users’ remote computer. Avoid having to send file attachments back-and-forth through emails during remote sessions.

Interactive Smart Card login and remote Smart Card authentication
DameWare Mini Remote Control offers secure remote connectivity with the help of interactive Smart Card login and remote Smart Card authentication. DameWare is the first remote administration software to offer these Smart Card options.

Easily manage user access and permissions
Set permissions for accessing remote computers based on user roles in your organization. DameWare Mini Remote Control lets you define remote-access privileges for different users and manage them via Group Policies.

Centralized administration and account management
When installed in the centralized deployment mode, DameWare Mini Remote Control allows you to centrally manage DameWare users and permissions, control and activate all DameWare licenses from a single location, and share global host lists with all DameWare users (IT technicians).

Active Directory authentication and single sign-on
Integration with Active Directory allows you to easily import and manage the AD credentials of technician users, and enable AD-authenticated single sign-on.

Simple licensing and quick deployment
DameWare Mini Remote Control is licensed by the number of IT admin or technician logins. There is no limit to the number of end-user computers supported. Available as a standalone, do-ityourself deployment software—downloads and installs in minutes!

Integration with Solarwinds IT Management Software

Remote Support Integration with Help Desk Software
DameWare Mini Remote Control integrates with SolarWinds Web Help Desk for enhanced and accelerated IT support and service request fulfillment. Leveraging this integration, you can initiate single-click remote desktop sessions with computers from Web Help Desk trouble tickets or the IT asset inventory.

System Requirements:


Hardware Minimum Requirements
CPU 1GHz
Memory 20MB
Hard Drive 150MB
Software Minimum Requirements
Operating System for Installation DameWare Remote Support can be installed on:
  • Windows Vista, 7, 8, 8.1, 10
  • Windows Server 2008, 2008 R2, 2012, 2012R2
Operating System for Remote Access DameWare Remote Support can connect to:
  • Windows Vista, 7, 8, 8.1, 10
  • Windows Server 2008, 2008 R2, 2012, 2012R2
  • Debian 5.0 and later (VNC enabled)
  • CentOS 5 and 6 (VNC enabled)
  • Ubuntu 10.04.1 LTS to 10.04.3 LTS, 11.10, and 12.04 LTS (VNC enabled)
  • Red Hat Enterprise Linux 5 and later (VNC enabled)
  • Fedora 15 and 16 (VNC enabled)
  • Mac OS X (VNC enabled)

Screenshots:


Easy-to-use remote control for Windows, Linux, and Mac OS X

Easy-to-use remote control for Windows, Linux, and Mac OS X
Use DameWare Remote Support to remotely connect to Windows, Linux, and Mac OS X computers.

Powerful remote control and desktop sharing capabilities

Powerful remote control and desktop sharing capabilities
Perform remote support from one console using DameWare's many built-in tools and capabilities.

Online chat with end-users during remote sessions from DameWare console

Online chat with end-users during remote sessions from DameWare console
Employ the easy-to-use, in-session chat utility within the DameWare Mini Remote Control console.

Single-click screenshot capture of remote computer during remote sessions

Single-click screenshot capture of remote computer during remote sessions
Take screenshots of remote computers and save them on your local desktop.

File transfer during remote sessions

File transfer during remote sessions
Send and receive files between local and remote computers with the built-in file transfer functionality.

Easy management of user access and permissions

Easy management of user access and permissions
Set permissions for accessing remote computers.

Interactive Smart Card login and remote Smart Card authentication

Interactive Smart Card login and remote Smart Card authentication
Securely connect to remote computers using DameWare's interactive Smart Card login and authentication.

Centralized remote control deployment and administration

Centralized remote control deployment and administration
Activate DameWare's centralized administration functionality from the Central server.

Easily deploy DameWare agents to all endpoints

Easily deploy DameWare agents to all endpoints
Use DameWare MSI Builder to create MSI packages, and bulk-deploy agents to multiple endpoints.

MRC Compared to RDP:

DameWare Mini Remote Control (MRC) vs. Microsoft RDP

DameWare Mini Remote Control (MRC) provides the experience of “standing over someone’s shoulder" during troubleshooting, administration or technical support sessions. More than a remote console, it allows a technician and an end user to share the same screen (or screens - works with multiple monitors), chat, and capture screenshots together.

  Mini Remote Control RDP Alone
Connect to RDP servers
Connect to VNC servers  
Remote administration
Remote support  
Screen sharing  
Chat utility  
File Transfer utility  
Screenshot utility  
Control Windows machines
Control Linux and Mac machines  
Multiple connections and monitor support on all Windows OS's (XP-8, Server 2000-2012)  
IPv4 and IPv6 support
NAT support  
Local and remote smart card authentication  
Fine-grained access controls  

Multiple Remote Control Protocols and Operating Systems

DameWare Mini Remote Control (MRC) can connect and control remote computers using RDP, VNC and its own DameWare protocol. These computers can be Windows desktops, Windows laptops, Windows servers, Macintosh computers (running Apple’s built-in VNC server), or Linux computers.

Multiple Connections and Monitors on All Windows Operating Systems

RDP does not support multiple monitors on Windows XP or Windows 2000. Nor does it support more than one active connection on Windows 2000 or Windows 2003. DameWare MRC operates without these limitations, providing a consistent administration experience on all Windows operating systems.

Chat, File Transfer and Screenshot Utilities

DameWare MRC includes utilities that make remote support and remote administration easy. The chat utility allows a remote user and local administrator to communicate during troubleshooting. The file transfer utility provides a “side-by-side” transfer window for local and remote files. The screenshot utility captures the current view into popular image formats. None of these utilities are included in RDP.

IPv6 and NAT Support

DameWare MRC supports IPv6, the network of the future. It also supports complex NAT deployments to support the networks of today. (RDP also supports IPv6, but does not handle NAT.)

Fine-Grained Access Controls

Administrators and power users may control exactly how much remote access is granted to various individuals through access controls oriented toward remote support and remote administration.

Documentation:

Download the Solarwinds DameWare Mini Remote Control Datasheet (.PDF)

 

Solarwinds Products
Solarwinds DameWare Mini Remote Control
SolarWinds DameWare Mini Remote Control, Per Seat License (1 users)
License with 1st-year Maintenance
#11500
Our Price: $259.00
SolarWinds DameWare Mini Remote Control, Per Seat License (2 to 3 users)
License with 1st-year Maintenance
#11501
Our Price: $250.00
SolarWinds DameWare Mini Remote Control, Per Seat License (4 to 5 users)
License with 1st-year Maintenance
#11502
Our Price: $240.00
SolarWinds DameWare Mini Remote Control, Per Seat License (6 to 9 users)
License with 1st-year Maintenance
#11503
Our Price: $225.00
SolarWinds DameWare Mini Remote Control, Per Seat License (10 to 14 users)
License with 1st-year Maintenance
#11504
Our Price: $210.00
SolarWinds DameWare Mini Remote Control, Per Seat License (15 to more users)
License with 1st-year Maintenance
#11505
Our Price: $284.00