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Solarwinds DameWare Remote Support
Remote Access & Remote Administration Tool for End-User Support and System Troubleshooting


Solarwinds DameWare Remote Support

Solarwinds Products
Solarwinds DameWare Remote Support
SolarWinds DameWare Remote Support, Per Seat License (1 users)
License with 1st-year Maintenance
#11600
Our Price: $365.00
SolarWinds DameWare Remote Support, Per Seat License (2 to 3 users)
License with 1st-year Maintenance
#11601
Our Price: $357.00
SolarWinds DameWare Remote Support, Per Seat License (4 to 5 users)
License with 1st-year Maintenance
#11602
Our Price: $347.00

Click here to jump to more pricing!

Overview:

DameWare Remote Support is an affordable and easy-to-use remote support software that simplifies and accelerates remote IT administration tasks for IT admins and support technicians. DameWare Remote Support includes the built-in DameWare Mini Remote Control for gaining remote access to Windows, Linux and Mac OS X systems. DameWare is a trusted, award-winning brand used by over 60,000 organizations worldwide.

DameWare Remote Support at a Glance

  • Remote control computers both inside and outside the network firewall
  • Supports remote desktop connection to Windows, Linux & Mac OS X systems
  • Remotely manage and troubleshoot Windows computers & AD domains
  • Deliver on-the-go support with remote access from iOS & Android devices
  • Supports Smart Card logon and Smart Card authentication

MULTI-PLATFORM
Easy-to-use remote control for Windows, Linux, and Mac OS X

Includes DameWare Mini Remote Control for multi-platform remote access from a single administration console.

REMOTE IN OUT
Anywhere, anytime remote support (inside and outside the network)

Initiate secure over-the-Internet remote connection with computers both inside the LAN and outside the firewall.

BUILT-IN ADMIN
Leverage built-in remote administration tools for troubleshooting

Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.

ACTIVE DIRECTORY
Remotely manage Active Directory environments

Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.

MOBILE DEVICES
Provide on-the-go remote support from iOS and Android devices

Use DameWare mobile app to remotely access network computers from mobile devices.

LICENSING PRICING
Simple licensing and affordable pricing

Licensed based only on number of technician logins. No limit on the number of computers and end-users supported.

Features:

Easy-to-Use Remote Control for Windows, Linux & Mac OS X
DameWare Remote Support includes the award winning DameWare Mini Remote Control to remotely connect to Windows, Linux and Mac OS X computers. Offers built-in utilities such as chat, file transfer, and screenshot capture to assist IT technicians during remote sessions.

Remotely Manage & Troubleshoot Windows Servers & Workstations
DameWare Remote Support lets you troubleshoot Windows computers remotely without having to initiate remote control sessions. Use the built-in system tools and remote administration capabilities of DameWare Remote Support to support remote computers. You can remotely reboot systems, start/stop services & processes, copy/delete files, view & clear event logs, and do more.

Remote Active Directory Management & Administration
DameWare Remote Support is a remote administration tool that enables you to remotely manage multiple Active Directory (AD) domains, groups, and users. You can remotely unlock user accounts, reset passwords and edit Group Policies – all from a single management console.

Remote System Tools & TCP Utilities for Faster Troubleshooting
DameWare Remote Support software provides remote access to a host of system tools and TCP utilities (ping, trace route, DNS lookup, FTP, Telnet, etc.) so that you don’t have to individually open the control panel and tools in the remote computer to do troubleshooting.

Export AD Objects and System Configuration from Remote Computers
DameWare Remote Support is a remote administration tool that has a built-in exporter tool to easily export Active Directory (AD) properties, software information, and system configurations from remote computers. DameWare lets you export all this information in easy-to-use .CSV or .XML formats.

Gain Remote Access to Sleeping & Powered-Off Systems
DameWare Remote Support software includes support for Intel vPro with AMT, Wake-on-LAN, and Kernel-based Virtual Machine (KVM) features. These capabilities allow you to remotely access and troubleshoot out-of-band computers.

Interactive Smart Card Logon & Remote Smart Card Authentication
DameWare Remote Support offers secure remote connectivity with the help of interactive Smart Card logon and remote Smart Card authentication. DameWare is the first remote administration software to offer Smart Card authentication and interactive Smart Card logon.

Mobile Remote Control from iOS & Android Devices
DameWare Remote Support, when installed in the centralized deployment mode, supports mobile remote control functionality allowing you to remotely access Windows computers and servers from iOS and Android devices for on-the-fly remote administration and end-user support.

Over-the-Internet Remote Control Sessions – No VPN Required
DameWare Remote Support, when installed in the centralized deployment mode, enables you to remotely connect to computers outside the corporate firewall with the help of a secure Internet Proxy server. You can initiate secure over-the-Internet remote sessions to Windows computers located anywhere without requiring a VPN connection.

Centralized Administration & Account Management
DameWare Remote Support, when installed in the centralized deployment mode, allows you to centrally manage DameWare users and permissions, control and activate all DameWare licenses from a single location, and share global host lists with all DameWare users (IT technicians).

Active Directory Authentication and Single Sign-On
Integration with AD allows periodic sync and scheduled import of AD user credentials into DameWare. Technicians can log into DameWare with AD-authenticated single sign-on.

Simple Licensing & Quick Deployment
DameWare Remote Support is licensed by the number of IT admin or technician logins. There is no limit to the number of end-user computers supported. Available as a standalone, do-it-yourself deployment software – downloads and installs in minutes! Unlike SaaS offerings, DameWare has a perpetual license cost, and there is no yearly subscription fee to keep using the software.

Integration with Solarwinds IT Management Software

Remote Support Integration with Help Desk Software
DameWare Remote Support integrates with SolarWinds Web Help Desk for enhanced and accelerated IT support and service request fulfilment. Leveraging this integration, you can initiate one-click remote desktop session with computers from Web Help Desk trouble tickets or the IT asset inventory.

System Requirements:


Hardware Minimum Requirements
CPU 1GHz
Memory 20MB
Hard Drive 150MB
Software Minimum Requirements
Operating System for Installation DameWare Remote Support can be installed on:
  • Windows Vista, 7, 8, 8.1, 10
  • Windows Server 2008, 2008 R2, 2012, 2012R2
Operating System for Remote Access DameWare Remote Support can connect to:
  • Windows Vista, 7, 8, 8.1, 10
  • Windows Server 2008, 2008 R2, 2012, 2012R2
  • Debian 5.0 and later (VNC enabled)
  • CentOS 5 and 6 (VNC enabled)
  • Ubuntu 10.04.1 LTS to 10.04.3 LTS, 11.10, and 12.04 LTS (VNC enabled)
  • Red Hat Enterprise Linux 5 and later (VNC enabled)
  • Fedora 15 and 16 (VNC enabled)
  • Mac OS X (VNC enabled)

Screenshots:


Easy-to-use remote control for Windows, Linux, and Mac OS X

Easy-to-use remote control for Windows, Linux, and Mac OS X
Use DameWare Remote Support to remotely connect to Windows, Linux, and Mac OS X computers.

Remotely manage and troubleshoot Windows servers, and workstations

Remotely manage and troubleshoot Windows servers, and workstations
Use the built-in system tools and remote administration capabilities to support remote computers.

Remote Active Directory management and administration

Remote Active Directory management and administration
Remotely manage multiple Active Directory domains, groups, and users.

Remote system tools and TCP utilities for faster troubleshooting

Remote system tools and TCP utilities for faster troubleshooting
Be equipped with a host of system tools and TCP utilities for remote troubleshooting.

Export AD objects and system configuration from remote computers

Export AD objects and system configuration from remote computers
Built-in exporter tool to easily export AD properties, software information, and system configurations from remote PCs.

Remotely access sleeping and powered-off systems

Remotely access sleeping and powered-off systems
DameWare provides support for Intel vPro with AMT, Wake-on-LAN, and Kernel-based Virtual Machine (KVM) features.

Interactive Smart Card Logon and remote Smart Card authentication

Interactive Smart Card Logon and remote Smart Card authentication
DameWare offers secure remote connectivity with the help of interactive Smart Card logon and authentication.

Centralized deployment and administration

Centralized deployment and administration
When deployed in the centralized mode, DameWare enables centralized administration for license activation and user account management.

Mobile remote control from iOS and Android devices

Mobile remote control from iOS and Android devices
Remotely access Windows computers from mobile devices on-the-fly. (Needs deployment in the centralized mode.)

Over-the-Internet remote control session—no VPN required

Over-the-Internet remote control session—no VPN required
Connect to remote computers outside the firewall via secure Internet proxy. (Needs deployment in the centralized mode.)

Integration with IT help desk

Integration with IT help desk
Native integration with SolarWinds Web Help Desk allows remote desktop connections from help desk console.

Remotely monitor Windows disk drives

Remotely monitor Windows disk drives
DameWare helps you monitor disk space utilization and availability and view drive properties.

Remotely monitor Windows system properties

Remotely monitor Windows system properties
DameWare helps you access system properties, display properties, system resources, network properties, etc.

Remotely shut down and reboot servers and workstations

Remotely shut down and reboot servers and workstations
Remotely shutdown/logoff/power off remote computers with a single click.

Remotely Manage Windows Services

Remotely Manage Windows Services
Remotely start/stop/restart/pause/install services.

View & Clear Windows Event Logs Remotely

View & Clear Windows Event Logs Remotely
Monitor event logs of multiple remote computers for advanced troubleshooting.

Documentation:

Download the Solarwinds DameWare Remote Support Datasheet (.PDF)

 

Solarwinds Products
Solarwinds DameWare Remote Support
SolarWinds DameWare Remote Support, Per Seat License (1 users)
License with 1st-year Maintenance
#11600
Our Price: $365.00
SolarWinds DameWare Remote Support, Per Seat License (2 to 3 users)
License with 1st-year Maintenance
#11601
Our Price: $357.00
SolarWinds DameWare Remote Support, Per Seat License (4 to 5 users)
License with 1st-year Maintenance
#11602
Our Price: $347.00
SolarWinds DameWare Remote Support, Per Seat License (6 to 9 users)
License with 1st-year Maintenance
#11603
Our Price: $331.00
SolarWinds DameWare Remote Support, Per Seat License (10 to 14 users)
License with 1st-year Maintenance
#11604
Our Price: $315.00
SolarWinds DameWare Remote Support, Per Seat License (15 to more users)
License with 1st-year Maintenance
#11613
Our Price: $284.00