Solarwinds IT Help Desk & Remote Support Software
Why SolarWinds for IT Help Desk Management?
Centralized help desk management
Streamline and automate IT service management—from ticket creation to resolution.
Remote IT administration and troubleshooting
Eliminate the need to physically visit end-users for desktop support. Do IT remotely!
Anywhere, anytime customer support
Provide instant remote support to end-users located both inside and outside the network.
Affordable IT help desk to improve agent productivity and customer satisfaction
- Centralize and automate help desk ticketing for IT technicians and end-users
- Simplify IT asset management with built-in asset discovery, tracking, and reporting
- Promote end-user self-service with a built-in knowledge base
Collection of comprehensive sysadmin tools for remote IT administration and support
- Reduce time-to-resolution of support tickets with built-in system tools
- Use built-in remote control to access and troubleshoot multiple remote machines at the same time
- Remotely manage Windows machines and Active Directory environments
Easy-to-use remote control and desktop sharing tool
- Instant remote connectivity to Windows, Mac OS X, and Linux systems
- Built-in remote session chat, screenshot capture, and file transfer capabilities
- Provide remote support to out-of-band computers in sleeping, powered off, and crashed states
IT infrastructure management and support from mobile devices
- Provide 24x7 support from mobile devices, and resolve IT issues on-the-fly
- Monitor IT infrastructure, including AD, Exchange, IIS, SQL Server, VMware, and SolarWinds Orion
- Supported on Android, Apple iOS, and Blackberry devices